ACE by InterProse
ACE (Advanced Collection Environment)
ACE is our all-in-one debt collections platform for third-party agencies, in-house recovery operations, debt buyers, and servicers. Fully cloud-based and AI-enhanced with enterprise-grade security, ACE helps recovery teams with:
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Account admin automation
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Included Consumer & Client self service applications
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Omnichannel customer engagement
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Placement management
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Compliance and consent management
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Cost reporting
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Deep workflow integrations
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Client management
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Audit trails and reporting
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Data continuity features
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Monthly platform updates/upgrades
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Debt portfolio acquisition
Enterprise-Grade Security Built Into ACE
ACE is built on secure, enterprise-grade infrastructure and reinforced with rigorous third-party security validation. Unlike many software vendors that rely solely on inherited cloud certifications, InterProse goes further, commissioning independent audits and penetration testing directly on the ACE platform used by our customers.
Enterprise Cloud Infrastructure
- ACE runs on secure AWS cloud infrastructure designed to deliver the reliability, protection, and performance required by enterprise organizations.
Independent Security Validation
- InterProse commissions third-party security assessments, including penetration testing and platform-level audits performed directly on ACE environments used by customers.
Compliance That Supports Your Business
- ACE security controls align with certifications and regulations including SOC 2, HIPAA, and PCI DSS, helping organizations streamline compliance reviews, reduce audit preparation, and accelerate approvals with enterprise clients and regulators.
Acquisition & Placement
Import and distribute acquired accounts, easily creating and managing placements with ACE's native data mapping (ETL) tools and filters.
Communication & Collection
Contact customers from ACE across voice, email, SMS, MMS, and chat, with built-in AI automation, consent management, and full communication logging. Track payment sources to see where revenue originates.
Servicing & Reporting
Collect payments with your own branded consumer portal and mobile app, and access rich analytics to track and optimize agency, department, and/or portfolio performance.
Compliance & Audit
Download and present third-party security attestations, penetration testing results, and compliance certifications at any time, including SOC 2, PCI DSS, HIPAA, and VPAT.
Integrations
InterProse ACE is an open platform with deep configuration capabilities. ACE can be integrated with many API-ready technologies within your existing workflows.
Administration
- Payment processer, data enrichment and scrubbing providers, as well as credit reporting and dispute management.
Communication
- Dialer systems, email, text messaging, chat, letter providers or in-house printing.
InterProse ACE seamlessly integrates with many third-party vendors, including:
