Customer Support

We understand that our industry is constantly changing. We're here for you. World-class customer support that is always free and tailored to help you have the most efficient and profitable organization possible.

Contact Information

From WebAR go to: Help -> Get Help
Phone: (360) 604-3531, Option #1
Hours: 8:00am - 5:00pm Pacific Time, Monday-Friday, Excluding Federal Holidays

Triage Severity Levels

1 - System Critical

System-wide unavailability or system wide core functionality failure. Response Time - Availability: Immediate, upon discovery - 24/7/365

2 - Customer Critical

Process failure that results in a direct financial impact to the customer. Response Time - Availability: 1 business day - Monday-Friday 8:00am-5:00pm Pacific

3 - Customer Non-Critical

Product inconsistency which impairs customer productivity but does not create a direct financial impact. Response Time - Availability: 1-2 business days - Monday-Friday 8:00am-5:00pm Pacific

4 - Customer Minimal Impact

All other issues. Response Time - Availability: 2 business days - Monday-Friday 8:00am-5:00pm Pacific

Debt Recovery Software