ACE Videos

The future of the ARM industry lies in successful digital communication strategies. Email has been supported within ACE for years, but in 2022, a full integration to support a native SMS product as well as our Solutions by Text integration was released. 

With native interface tools, SMS conversations between consumers and the permissioned ACE users are documented at the account level. Communications can be restricted to templated messages approved by management or freeform text responses. 

The LLM AI integration InterProse provides at no extra cost to ACE customers, RAINMAKER, will prompt a user with suggested responses relevant to the account information, including hyperlinks that auto log in a consumer to the Virtual Agent 2.0 application. 

If enabled, SMS conversations can even take place between RAINMAKER and consumers during business off-hours. 

The two most important capabilities of a collection agency or collection department are communicating with responsible parties and facilitating payments. 

Communications, whether through an integrated dialer or VOIP provider, SMS tool or email account, are multi-pronged strategies that are supported through machine automation settings or good ol' fashioned click to initiate integrations. 

Where the rubber hits the road is when money is involved and integrated payment gateways make sure ACE knows the status of a scheduled payment before the customers does and can take action to properly communicate, status and adjust accounts accordingly before they ever hit a collector's queue. 

Once payments are posted, either through automation or manual posting, the trust accounting built into ACE can handle your ledgers, reporting and even generate NACHA files to electronically remit to your clients. 

Gone are month ends that spill into the next month. Go home at 5pm on the last day of the month and check your reports in the morning. You're going to need a new hobby. 

Follow along as our very own Greg Ruffino, a former corporate trainer for an agency, explains the dashboards available to InterProse ACE users.

Having the experiences of presenting actionable information to employees and facilitating not only efficiency but work satisfaction really informs the content he presents. 

With ACE Dashboards, you can expect near real-time updates, giving you a dynamic look at agency or employee performance.

Being customizable, your employees, leadership and clients have the information they require and nothing more. 

So sit back and enjoy Greg's soothing voice give you an idea of how easy it will be to monitor your agency or department's performance - you know, from a beach somewhere.

Here's a blast from the past with some inside jokes that will make sense if you know Roger Weiss or Scott Purcell. Fair warning, this includes more of Aaron's sense of humor, but was well received so we're thinking you'll get a kick out of it too. 

The goal here is to demonstrate how process automation works within ACE. So many software platforms make computer decisioning complicated by requiring users to know how to code actions or by calling basic machine decisioning that's been around since the 80's "AI-based technology".

We're sorry to be the bearers of obvious news, but if a system lives on an AS400 or FoxPro infrastructure environment, it's not even close to "AI-based". It can do if-this/then-that decisioning, but with today's GPT and comparable Large Language Model (LLM) AI tools changing the face of business, machine decisioning and basic character recognition just doesn't rate. 

Truth be told, the tools Aaron's showcasing here aren't AI either, they are machine decisioning. It's just that the tools are intuitive and ACE admin users can iterate them to their hearts' content, automating every redundant, objective business operation that makes work suck.