In-House Collections
Original creditors need a more reliable and secure way of helping consumers get back on track.
Common Pain Points
- Overreliance on time-consuming manual processes for receiving and tracking delinquent accounts. Compliance and security anxiety, and organizational risk during consumer outreach and data storage.
How InterProse Helps
- Full automation of account updates and contact logging within ACE, greatly improving admin and agent efficiency. Built-in consent management and audit trails to mitigate legal exposure, and a mobile-optimized consumer self-service interface.
Performance Outcomes
- Increased team productivity and recovery metrics. Lower costs thanks to digital customer outreach efforts. Downloadable compliance data for full peace of mind.
Collection Agencies
Working for original creditors on a contingency basis, third-party recovery agencies need greater speed and automation to maximize their collection earnings.
Common Pain Points
- Outdated systems that slow down the collections process, create employee frustration, and hinder recovery potential. Limited options for automation, digital communications, and AI integrations, reducing competitiveness.
How InterProse Helps
- ACE is a modern interface that organizes accounts and automates tedious data hygiene tasks. AI-enhanced consumer outreach frees up human agents to focus on high-priority accounts, facilitated by consumer-friendly self-service tools.
Performance Outcomes
- Greater, faster recovery success and revenue generation. Improved consumer satisfaction, as well as client satisfaction and retention. Reduced employee attrition and recruiting costs.
Debt Buyers & Servicers
Organizations that purchase consumer debt need a better way to service collection accounts, as well as distribute and track accounts among their partner entities.
Common Pain Points
- Shuffling between multiple technology solutions for account administration, manual manipulation of assignment files, and external payment processing. No good way to distribute and recall accounts among partners.
How InterProse Helps
- All-in-one platform for advanced portfolio management and servicing. Full visibility and control for account placements, plus robust reporting for investors and partners.
Performance Outcomes
- Maximized portfolio income with automated consumer outreach. Faster, more effective account placements. Frictionless payment processing. Improved data continuity, cost allocation, and overall portfolio oversight.
