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Consumers need to express grievances- collection agencies should provide those channels. If they aren't complaining to you, they may call the CFPB or BBB.

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The credit and collection industry is learning how to adapt to this technological era, but is still far behind where it could be. Many consumers would choose email, texts, or online chat as their preferred form of communication, and agencies need to be able to adapt and meet those preferences.

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Lean on Me

By Aaron Reiter • March 11, 2019

Vendors are there to help and support collection agencies, but they are frequently not utilized at their full potential. Vendors have experience in the business that can be helpful to collection agencies and solving their issues, and not taking advantage of that is a lost opportunity.

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Compliance has become the competitive differentiator in today's collection industry. Clients want companies which can collect as much money as possible, while staying well within the bounds of collection litigation. Collecting the right way leads to collecting more clients.

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Stand up, Before it's too late

By Aaron Reiter • February 22, 2019

Proposed regulations that increase hurdles for the collection industry to operate effectively are being proposed at both state and federal levels. Contact your legislative representative now to be heard. The collection industry is legitimate and deserves legislative respect and support.

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No single person has the best answers or guidance for employee development. Bringing experts across the spectrum of experience and training will help employees grow and flourish - translating to job satisfaction and professional confidence. Tap into industry resources like CollectorLive!

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Happy New Year to the ARM Industry! Now is the time for resolutions - personal and professional. Take some time to make formal professional goals for the year to accommodate the big changes we anticipate from the regulatory agencies overseeing the collection industry. Take a minute to read more!

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Who doesn't love a good play on words? While we are just about through the holiday season, TAX SEASON is quickly approaching and it is a magical time for the debt collection industry. Make sure you are prepared for this wonderful time of year by making your preparations!

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Very few things will undermine office culture in your collection agency like gossip. Get ahead of that behavior to ensure this important culture-killer is eliminated before it begins or gets out of hand.

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Collection agencies are rarely early technology adopters, but those that drop legacy platforms in favor of modern software platforms can no longer be called early adopters - now they're just being competitive and protecting their business. Take the plunge into modernity!

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