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Aaron Reiter Aaron Reiter

Collection agencies are rarely early technology adopters, but those that drop legacy platforms in favor of modern software platforms can no longer be called early adopters - now they're just being competitive and protecting their business. Take the plunge into modernity!

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Debt collection agencies are under constant competitive pressure and clients are getting more savvy about what the market has to offer. Client portals, performance reports, file uploads, and compliance tools are available to those agencies that invest in their business. Don't get left behind!

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A recent TCPA ruling determined that any device that stores telephone numbers to be called regardless of number generation capabilities, constitutes and automated dialing system, expanding the definition of an autodialer and throwing the ARM industry into even greater confusion on the topic.

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Technologies like text messaging, voicemail drops, virtual agents, chatbots, and IVR are changing debt collection strategies. While regulations struggle to keep up, technology is ready to help agencies or departments launch into the future right now.

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The TCPA requires any company to obtain expressed consent before contacting them via a mobile phone, whether by call or SMS text message. That said, there are some caveats, such as a one-call safe harbor. Use technology to track and facilitate those risks to stay out of trouble.

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Collecting debts through communication channels like text messaging or email have long been rejected as too risky but debtors are increasingly more comfortable with those methods than live phone calls. Solutions are available to meet consumer preferences and stay compliant with regulations.

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The Threat from Within

By Aaron Reiter • August 27, 2018

Access security to systems, applications, hardware, and even physical locations is important to address when terminating a relationship with an employee. Thousands of former employees and IT professionals have active user credentials for former employers - those oversights can result in real damage.

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Beating Analysis Paralysis

By Aaron Reiter • August 13, 2018

If you really think about it, your debt collection agency or department is swimming in data your team collects. And you can add more data from outside companies! What will differentiate your company from your competitors is how you use those data and insights because that's where all the power lies.

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Leadership in the ARM debt collection industry may not be life or death of individuals, but decisions can impact the growth or demise of a business, which in turn affects the lives of employees or clients in profound ways. Modern debt collection software helps businesses act on big decisions.

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Optimism and hope were the two words for the ACA conference in Nashville, TN in July. Collection agencies are optimistic about the industry, their businesses, and new technologies to advance their goals.

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