Originally published in 2014. Updated July 2, 2026.
Collections Advisor featured InterProse’s Virtual Agent Collector in its November/December 2014 article, “The Ever-Changing Electronic Payment,” highlighting electronic payment advancements across the accounts receivable management (ARM) industry.
The article noted several Virtual Agent Collector capabilities, including credit card and ACH payment acceptance, payment arrangements, dispute resolution, settlement offers, demographic information collection, preferred contact method updates, AES 256 encryption, mobile optimization, and custom architecture options such as Business and Private Cloud.
At the time, Jennifer Turenne, president at National Financial Group, noted that staff and consumers found the portals easy to use and that the screens and scripts could be changed as company needs evolved.
This recognition reflects InterProse’s long-standing focus on consumer-facing payment and self-service technology. Today, InterProse ACE continues that work through Virtual Agent 2.0, a modern consumer self-service portal that supports payments, payment plans, document exchange, dispute intake, consumer chat, and communication preference updates.
For collection teams evaluating modern debt collection software, consumer self-service is now a core part of reducing manual work, improving accessibility, and supporting more consistent recovery workflows.
See how InterProse ACE supports modern consumer self-service.