Dan spent years on the agency side of collections before joining InterProse, where he now turns customers' business rules into ACE workflows. Outside work, he's chasing half marathons and visiting every Major League Baseball stadium with his family.
Where did you grow up?
I grew up in O'Fallon, Missouri, just outside of St. Louis.
What's your educational background?
I completed my degree at Missouri Baptist University, where I earned a degree in Worship Arts. Which, as you can tell, is directly related to what I do today! In all seriousness, though, I learned a lot through that program about communication, public speaking, and presenting myself in front of others. Those skills have ended up being incredibly useful throughout my career.
What's your professional background?
Before joining InterProse, I was the Director of Operations at R3 Dynamics, a collection agency focused on the medical space. Prior to that, I worked for Mercy in St. Louis as well as two other agencies specializing in medical receivables, Valarity and Receivable Solutions (RSI). A large portion of my career has been spent in the healthcare and collections industries, which gave me experience with both the operational and business sides of collections before moving into my current role.
What originally drew you to InterProse?
Because I was already working in the collections industry, I had gotten to know some of the people at InterProse through conferences and other industry events. The way they talked about the company and its culture always stood out to me. When I was ready for a new experience, I remembered those conversations and wanted to be part of that culture. I was also really drawn to the idea of "Relentless Innovation" and being part of a company that is constantly looking for better ways to solve problems.
What hobbies do you enjoy?
I enjoy running and have completed six half marathons so far, with two more already on the calendar. Eventually, I'd like to tackle a full marathon and see where things go from there.
I also love traveling, especially with my family. My wife, son, and I are on a mission to visit every Major League Baseball stadium, and we've made it to 13 so far. A lot of my free time revolves around my 14-year-old son as well. I really enjoy watching him grow and getting to be there for everything he's involved in, whether that's baseball, band, or whatever comes next.
Where do you feel you make the greatest impact for our customers?
I think my greatest impact comes from being able to understand what a customer is trying to accomplish from a business standpoint and then translate that into a workflow that works for them in ACE. I really enjoy the problem-solving side of implementation—digging into business rules, understanding why a customer does something a certain way, and then figuring out how all the pieces should fit together.
Building workflows from the ground up is probably one of my favorite parts of what I do. There's something really satisfying about taking a complicated business problem, breaking it down, and building a solution that makes the customer's day-to-day operation work better.
