In-House Collections
Who it's for: Lenders, healthcare providers, and other creditors recovering under their own brand. You need to recover without damaging the customer relationships you worked to build, and to do it under the compliance standards your brand is held to.
Common Pain Points
- Overreliance on time-consuming manual processes for receiving and tracking delinquent accounts. Compliance and security anxiety, and organizational risk during consumer outreach and data storage.
How InterProse ACE Helps
- Automate routine account updates and contact logging within ACE, greatly improving admin and agent efficiency. Built-in consent management and audit trails to mitigate legal exposure, and personalize outreach with a mobile-optimized secure consumer self-service path to pay.
Performance Outcomes
- Increased team productivity and recovery metrics. Lower costs thanks to digital customer outreach efforts. Downloadable compliance data for full peace of mind.
Collection Agencies
Working for original creditors on a contingency basis, third-party recovery agencies need greater speed and automation to maximize their collection earnings.
Common Pain Points
- Outdated systems that slow down the collections process, create employee frustration, and hinder recovery potential. Limited options for automation, digital communications, and AI integrations, reducing competitiveness.
How InterProse Helps
- ACE is a modern interface that organizes accounts and automates tedious data hygiene tasks. AI-enhanced consumer outreach frees up human agents to focus on high-priority accounts, facilitated by consumer-friendly self-service tools.
Performance Outcomes
- Greater, faster recovery success and revenue generation. Improved consumer satisfaction, as well as client satisfaction and retention. Reduced employee attrition and recruiting costs.
Debt Buyers & Servicers
Organizations that purchase consumer debt need a better way to service collection accounts, as well as distribute and track accounts among their partner entities.
Common Pain Points
- Shuffling between multiple technology solutions for account administration, manual manipulation of assignment files, and external payment processing. No good way to distribute and recall accounts among partners.
How InterProse Helps
- All-in-one platform for advanced portfolio management and servicing. Full visibility and control for account placements, plus robust reporting for investors and partners.
Performance Outcomes
- Maximized portfolio income with automated consumer outreach. Faster, more effective account placements. Frictionless payment processing. Improved data continuity, cost allocation, and overall portfolio oversight.
