From implementation project manager to leading Implementations, Support and Professional Services, Tucker has spent nearly a decade making sure InterProse customers succeed. Off the clock, you'll find him sculling on the water.
I grew up in the Bay Area – San Jose & Los Gatos.
BS in Business with a concentration in the management of small and medium businesses and consulting from Oregon State University, PMP Certificate.
I have nearly 20 years of experience in the technology industry, with a background spanning customer operations, software implementations, product management, and cross-functional team leadership.
I joined InterProse in September 2017 as an Implementation Project Manager and was promoted to Senior Implementation Project Manager approximately a year later. In January 2022, I became Director of Implementations, followed by Director of Implementations and Support in August 2024. In November 2025, I was promoted to Director of Customer Operations, with responsibility for the company's Implementations, Support, and Professional Services teams.
Prior to joining InterProse, I held product management and senior product management positions at MedicaLogic/Medscape, Columbia Ultimate, Inspiration Software, and CBS Interactive. My responsibilities included software product strategy, market research, product development, and coordinating cross-functional teams across development, sales, marketing, implementations, and support. These positions involved software applications serving the healthcare, financial services, education, and consumer technology markets.
My experience includes both developing and delivering software products, providing a broad perspective on the software lifecycle, from product strategy and development through implementation and ongoing customer support.
It was a great opportunity to make new friends working towards a common goal – implementing InterProse's ACE application.
Rowing (more specifically sculling).
Heading out for an early row.
I feel my greatest impact comes from ensuring our customers have a successful experience throughout their relationship with us, from implementation and adoption of our software through ongoing support and professional services. My focus is on aligning our teams, processes, and resources to help customers be successful.