I grew up in Oregon. We moved around a bit when I was younger, but I spent most of my childhood in the Forest Grove area.
My educational background is a little more limited, but I've always believed that hard work, dedication, and a willingness to learn can open doors. I've been fortunate to have some amazing opportunities throughout my career, and I'm proud of how far I've come through hands-on experience and determination.
I've been in the collections industry since 1998, and what a journey it's been!
My first job as an adult was with Capital Credit & Collections, where I spent eight years. I started as a receptionist and worked my way up to System Administrator, eventually managing the office staff as well.
From there, I had the opportunity to join Columbia Ultimate Business Systems as a Software Trainer, a role I held for four years. That experience really sparked my love for training and helping people understand technology.
I then moved to Houston, Texas, where I worked for the law firm Sullins, Johnston, Robach and Majors. During my three years there, I served as Assistant Manager of the Lien Department and Manager of the Self-Pay Department.
After moving back to Oregon, I spent two years with CarePayment as part of their Reconciliation Care Team.
Then came an amazing opportunity to join InterProse! I started as an Implementation Specialist and Trainer, spending five years helping customers get started with ACE. I eventually transitioned into Support, where I continue to help our customers while also providing ACE training to both customers and new InterProse employees.
It's been a rewarding career, and I love that I'm still learning new things and finding new ways to help people.
When I worked at Capital Credit & Collections, we used Cartographer software, and Matthew and Kyle would visit our office. They were always so wonderful to work with, and I really enjoyed getting to know them.
So, when Kyle reached out to me about an opportunity to join InterProse, I couldn't wait to become part of the team! Having already experienced how great they were to work with, it was an easy decision.
One of my biggest passions outside of work is volunteering with a dog rescue. My daughter and I foster everything from tiny puppies to full-grown dogs, helping them get a second chance at finding loving homes.
We especially love going on road trips to pick up dogs from other rescues or homeless encampments. There's something incredibly rewarding about knowing we're helping give these pups a chance at a better life.
It's not always easy, but it's something we're both very passionate about, and we've made some wonderful memories along the way!
I think my greatest impact comes from combining my years of experience in the collections industry with my knowledge of ACE. I understand the challenges our customers face because I've been in their shoes.
One of my favorite things is helping customers discover ways to automate processes they've been doing manually for years. Seeing how much time and effort we can save them is incredibly rewarding.
I also absolutely love being part of our demos! There's nothing better than showing prospective customers what ACE can do and watching their eyes light up when they realize the possibilities. Those moments are so much fun, and I love being able to share my excitement about a product I truly believe in.
At the end of the day, I want our customers to feel supported, confident, and excited about what they can accomplish with ACE.