I grew up on the mean streets of Lapeer, MI, in the small farming community of Attica.
I started college the week after graduating from high school, and obtained an Associate's Degree in Computer Aided Drafting and Design (AutoCAD), later pursuing my Bachelor's in Computer Science along with numerous certifications.
I spent over 10 years in the banking industry, several years selling insurance, worked as an engineer and spent decades in customer service, software support and break-fix environments.
I was looking for a company where I could accidentally replace everyone's login screen with a picture of my cat. What? I mean, I've always been drawn to roles where technology intersects with human problem-solving. In software support for the debt collection industry, you aren't just fixing "bugs," you're helping users navigate compliance-critical workflows accurately. I wanted to work for a company that builds tools making a challenging environment easier and more efficient for its users.
Doom scrolling on social media, watching Gordon Ramsay and shouting, "IT'S RAW!", Dungeons and Dragons, playing guitar (albeit poorly), video games, playing with my cats, and pointing out that Jimothy the raccoon is a legend and national treasure.
I would say that my greatest impact comes from acting as the definitive voice of the customer within our company. Having supported our users for close to a decade at this point, I understand their workflows, frustrations, and goals inside and out. I'm able to translate their real-world daily experiences into actionable feedback for our product and development teams, directly shaping a better and more intuitive software experience for them.