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Contact Information

• Phone: (360) 604-3531 Option 1
• Fax: (360) 604-3579
• Web: social.interprose.com
• E-Mail: support@interprose.com
• Survey: Support Survey
• Hours: 8:00 AM PT - 5:00 PM PT M-F, Excluding Holidays

Service & Support

Triage Severity Levels

1 - System Critical

System wide unavailability or system wide core functionality failure Response Time - Availability: Immediate, upon discovery - 24/7/365

2 - Customer Critical

Process failure that results in a direct financial impact to the customer Response Time - Availability: 1 business day - Monday-Friday 8:00AM-5:00PM Pacific

3 - Customer Non-Critical

Product inconsistency which impairs customer productivity but does not create a direct financial impact. Response Time - Availability: 1-2 business days - Monday-Friday 8:00AM-5:00PM Pacific

4 - Customer Minimal Impact

All other issues Response Time - Availability: 2 business days - Monday-Friday 8:00AM-5:00PM Pacific