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360.604.3531 |
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360.604.3531 |
Press Release |
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07-01-08
FOR IMMEDIATE RELEASE InterProse announces the patent filing for its AMMINA™ Virtual Agent application A new web based invention that brings intelligence and personality to online bill payment, debt collection, shopping, and customer service Vancouver, WA -- The InterProse Corporation of Vancouver Washington has announced today that they have filed for a patent with the United States Patent office entitled “Methods and Systems for Account Management and Virtual Agent Design and Implementation”. The invention enables any company with a web presence to collect delinquent accounts, sell products and services, provide customer service and offer technical support in an intelligent and friendly manner. It incorporates the use of an Avatar (animated character) that converses with the customer to point them quickly to the solution they need based on a series of questions asked (decision tree). The application can also be multi-lingual in order to communicate more effectively with non-English speaking customers. For the hosting company, it offers substantial savings by handling more customer requests online. Matthew Hill, President of InterProse stated, “For example, when an account becomes overdue, a borrower often needs help to negotiate and manage the account to a favorable outcome. Research studies show that many as 90% of customers who have an overdue balance would rather respond to an on-line agent than a live agent. However, a simple web site typically lacks a personal touch and fails to make any contact on an emotional level. Often, a personal or emotional connection is all that is needed to turn a soon-to-be-adversAMMINAl encounter into a mutually-beneficial negotiation. This type of connection can be made more probable with a web site through the use of a virtual agent”. AMMINA™ Virtual Agent is a multi-lingual application that is built on a robust accounts receivables and CRM platform, WebAR®. InterProse and its strategic partner ACCESS Receivable Management of Towson, Maryland have worked together for over two years to develop the application. Tom Gillespie of ACCESS stated, “Prior to AMMINA, a customer had to spend many minutes navigating a website, hoping to find the right solution. AMMINA’s intelligent decisioning combines information from internal and external databases to present customized offers based on demographics, histories, and credit scores. They simply click on the Avatar who speaks with them about the solution they need”. WebAR is a SaaS (Software as a Service) Internet based multi-function accounts receivable management and collection system platform. InterProse has become a preeminent provider of web based products and solutions for accounts receivable and debt management. The InterProse Corporation, located in Vancouver Washington, is an accounts receivable solutions provider offering web hosted software solutions for debt collection, healthcare, retail, government, utilities, and their third party partners. For more information contact Matthew Hill or visit http://interprose.com/products/webar/virtual Contact: Matthew Hill, EVP Sales & Marketing The InterProse Corporation (360) 604-3531 x222 matthew.hill@interprose.com http://interprose.com |
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